Refund and Return Policy
Introduction
At keysoft3d.com, we are committed to the satisfaction of our customers. Our returns and refunds policy is detailed below, complementing the European legal guarantee for the protection of digital goods.
Warranty Duration
• The warranty offered lasts 3 years and covers the following aspects:
1. Incompatibility of the license with your computer for technical reasons.
2. License deactivation due to a violation of Autodesk’s terms of use of which the customer was not aware.
3. Technical problems with the license.
Guarantee Activation
• The guarantee is in digital format and linked to each order placed through our database.
• To activate and redeem your warranty, simply provide your order number.
Return and Refund Procedure
• Return request: If you encounter problems with your license that are covered by our warranty, you can initiate a return or refund request by providing your order number and a detailed description of the problem.
• Assessment: We will evaluate the situation to confirm if the problem is indeed covered by our warranty.
• Solutions: Depending on the specific issue, we will offer a solution that may include license replacement or additional technical assistance to resolve the issue.
• Reimbursement: If we cannot provide a satisfactory solution, we will proceed with a refund. The refund will be made using the same payment method used in the original purchase.
Warranty Exclusions
• The warranty does not cover problems arising from improper use or alterations made by the user in the license or software.
• Intentional violations of Autodesk’s terms of use are not covered by this warranty.
Policy Changes
• We reserve the right to modify this returns and refunds policy. Any changes will be communicated promptly on our website.
Contact
•If you have additional questions or need to initiate a return request, please contact us at info@keysoft3d.com or through the website’s online chat.